Privacy Policy

Information We Collect

When you register an account or engage with our platform, we gather essential personal information including your full name, email address, date of birth, residential address, and contact telephone number. Payment details such as credit card information, e-wallet credentials, or cryptocurrency wallet addresses are collected solely to process deposits, withdrawals, and other financial transactions.

To comply with legal and regulatory obligations, we may request identification documents such as passports, driver’s licences, or utility bills. This verification process helps confirm your identity, prevent fraud, and promote responsible gaming. We also collect non-personal information automatically through your use of the site, such as your IP address, browser type, device model, operating system, and pages visited.

How We Use Your Information

Your personal information enables us to create and manage your account, process transactions securely, and deliver customer support when needed. We use it to personalise your gaming environment, notify you of important account updates, and improve our overall services based on player preferences and behaviour.

From time to time we may send promotional offers or newsletters about new games and bonuses. These communications are sent only with your consent, and you can easily unsubscribe at any time through your account settings or by contacting support.

Sharing and Disclosure

We do not sell or rent your personal information to third parties for marketing purposes. Information may be shared with carefully selected service providers who assist in operating our platform, including payment processors, identity verification agencies, customer support partners, and analytics providers. All such parties are contractually bound to protect your information and use it only for the purposes we specify.

We may also disclose information when required by law, such as to regulatory authorities, law enforcement agencies, or licensing bodies in connection with anti-money laundering, fraud prevention, or responsible gambling requirements. In the event of a business transfer or merger, your information may be passed to the new operator under the same privacy standards.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to maintain your login session, remember language and game preferences, measure site performance, and analyse traffic patterns. These tools help us understand how players interact with the platform so we can enhance the experience and fix technical issues quickly.

You can adjust your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit your ability to use specific features or affect the overall functionality of the site.

Data Security

We take the protection of your personal information seriously and employ industry-standard technical and organisational measures. These include encryption of sensitive data, secure servers, access controls, and regular security assessments. While we strive to maintain the highest level of protection, no online system can guarantee complete security, and we encourage players to use strong passwords and keep their login details confidential.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable laws and regulatory obligations. Once information is no longer needed, it is securely deleted or anonymised.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections if it is inaccurate, or ask for deletion when it is no longer required. You may also withdraw consent for certain processing activities, such as marketing communications. To exercise any of these rights, simply contact our customer support team, who will respond promptly and in accordance with legal requirements.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal obligations. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically. Your continued use of Robocat Casino after any changes constitutes acceptance of the updated terms.

Contact Us

If you have questions, concerns, or requests regarding your personal information or this privacy policy, please reach out to our support team through live chat or the contact form available on our website. We are committed to addressing your inquiries in a timely and transparent manner.